Toorace NZ - Returns Policy
When you make a purchase we will gladly accept your return of UNWORN merchandise within 30 days from the date of purchase.
Return instructions will be enclosed with your order. You will be responsible for postage costs for returns. Your return will be processed within two weeks and a credit made to your credit card. Refunds can take up to 10 working days to appear in a bank after receipt of return. The payment provider charges a 5% admin fee for any refunds, in cases where applicable Toorace will pass on this charge to the customer solely at our discretion.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange - but please give us a call or send us a message... we're pretty nice people and certainly don't bite. We'll do what we can to serve you right and hope your experience with us is as high performance as our products.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned - This includes but is not limited to our fire resistant underwear - nobody wants second-hand undies!
Additional non-returnable items:
Downloadable software products (we don't sell any).
Some health and personal care items.